Terms and Conditions
Terms & Conditions
These Terms & Conditions apply to appointments, services and use of the Port Hills Osteopathy website.
By booking an appointment with Port Hills Osteopathy, you agree to these terms. Nothing in these terms limits any rights you may have under New Zealand law or the Code of Health and Disability Services Consumers’ Rights.
Appointments
Appointments are subject to availability and are confirmed once accepted through our booking system, by telephone, email or directly with our team.
Please ensure the information you provide when making a booking is accurate and let us know if any of your contact details change.
We reserve the right to reschedule or cancel an appointment where circumstances outside our reasonable control prevent us from providing the service. Where possible, we will provide as much notice as we reasonably can and arrange an alternative appointment.
Cancellations and missed appointments
We understand that plans change. If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours’ notice wherever possible.
Appointments cancelled or rescheduled with less than 24 hours’ notice, or appointments that are missed without notice, may incur a late cancellation fee of up to the full consultation fee. Any fee charged will take into account the circumstances and the loss reasonably incurred as a result of the cancelled appointment.
We recognise that illness, emergencies and unexpected circumstances occur and ask that you contact us as soon as possible if you are unable to attend.
Repeated missed appointments or late cancellations may require payment in advance before a further booking is accepted.
Late arrival
If you arrive late, we will do our best to accommodate you. However, your appointment may need to finish at the originally scheduled time to avoid affecting subsequent patients.
The normal consultation fee may still apply.
If you are significantly late and there is insufficient time to safely or appropriately provide treatment, your appointment may need to be rescheduled.
Fees and payment
Our current consultation fees are available through Port Hills Osteopathy or our booking system.
Unless otherwise arranged, payment is due at the time the service is provided.
Fees may change from time to time. Where practicable, changes will be communicated before your appointment.
Where treatment is eligible for ACC funding, the applicable ACC contribution will be deducted and you will remain responsible for any patient surcharge or amount not covered by ACC.
Eligibility for ACC funding and acceptance of any claim are subject to ACC requirements and are not determined solely by Port Hills Osteopathy.
Osteopathic treatment and informed consent
Your osteopath will discuss your presenting concerns, relevant health history and appropriate assessment or treatment options with you.
Treatment recommendations will depend on your individual circumstances and may change as your condition or response to treatment develops.
You have the right to ask questions, request further information, decline a particular technique or treatment, or withdraw your consent at any time.
Where appropriate, your osteopath may recommend that you consult another health professional or seek further assessment.
Port Hills Osteopathy does not guarantee a particular clinical outcome.
Patients receiving health services in New Zealand have rights including the right to be fully informed and the right to make an informed choice and give informed consent.
Children and young people
A parent, guardian or other appropriate support person may be required to attend appointments involving children or young people, depending on the age of the patient, their circumstances and the nature of the treatment.
Consent will be managed in accordance with applicable New Zealand law and professional healthcare obligations.
Privacy and health information
Port Hills Osteopathy collects and holds personal and health information where reasonably necessary to provide healthcare services, manage appointments, communicate with patients and meet our professional and legal obligations.
Health information is handled in accordance with the Privacy Act 2020 and Health Information Privacy Code 2020. The Health Information Privacy Code applies specifically to identifiable health information collected, held, used and disclosed by health agencies.
Please refer to our Privacy Policy for further information about how we collect, use, store and disclose personal information.
Email, text messages and appointment reminders
Where you provide us with a mobile number or email address, we may use these details to contact you regarding appointments, treatment administration, accounts or other matters relating to the services you receive from us.
Appointment reminders are provided as a convenience. You remain responsible for remembering and attending your appointment even if a reminder is not received.
Website information
Information provided on this website is intended as general information only.
It does not replace individual assessment, diagnosis or treatment by an appropriately qualified health professional and should not be relied upon as personal medical advice.
If you have concerns about your health, please seek advice from an appropriate healthcare professional.
For urgent or emergency medical assistance, contact the appropriate emergency service.
Intellectual property
Unless otherwise stated, the content of this website, including written material, branding, graphic design, illustrations and other creative material, is protected by copyright and other intellectual property rights.
Photography displayed on this website may include photography commissioned specifically for Port Hills Osteopathy and/or material used under licence from the relevant copyright holder.
Content may not be copied, downloaded, reproduced, republished, distributed, modified or commercially exploited without prior written permission from the relevant rights holder.
Artificial intelligence and image use
No permission or licence is granted for any person, organisation, automated system or artificial intelligence service to scrape, extract, download, reproduce or otherwise obtain imagery or creative material from this website for use in artificial intelligence, machine learning or generative technologies.
Photography or visual material from this website must not be used as training data, source imagery, reference material, image-to-image input, prompt material or other input for generating, modifying or creating visual content without prior written permission.
No permission is granted to reproduce, simulate, alter, replace, clone or generate the face, body, likeness or other identifiable characteristics of any person depicted in Port Hills Osteopathy imagery, whether in original, altered, derivative or synthetic form, without the appropriate prior consent.
Third-party websites
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily indicate endorsement. Port Hills Osteopathy is not responsible for the content, security, availability or privacy practices of third-party websites.
Consumer rights and liability
Port Hills Osteopathy will provide its services in accordance with its professional and legal obligations.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, including rights under the Consumer Guarantees Act 1993, where applicable, or the Code of Health and Disability Services Consumers’ Rights.
New Zealand consumer law requires consumer services to be provided with reasonable care and skill and provides remedies where applicable guarantees are not met.
Concerns and complaints
We want you to feel comfortable raising any concern about your care or experience with us.
If you have a concern or complaint, please contact Port Hills Osteopathy in the first instance so that we have an opportunity to understand and address it.
You also have the right to make a complaint under the Code of Health and Disability Services Consumers’ Rights, including through an independent Health and Disability Advocate or the Health and Disability Commissioner.
Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal obligations.
The current version will be published on this website.
Governing law
These Terms & Conditions are governed by the laws of New Zealand.
Last updated: September 2026